Feedback Drives Performance!​

These high-performing clubs understand that Feedback Drives Performance and with the right tools this can be a labor of love.

Start with the Fundamentals

“An accurate handbook and job descriptions are the fundamental building blocks for a high performing team.  With the years of club management experience in strategic Club HR thinking, Paisano Performance Partners helped us to formalize these essential onboarding materials.”

Christina Toupes CCM CCE
General Manager
Ridglea Country Club

Building a Service Oriented Team

Right Start

​Building a cohesive service oriented team is paramount for a successful member experience. Sharing a consistent message with all new associates is one of the critical steps to building that team. We expect all employees to  know and live our employee mission statement which is to exceed members expectations with every interaction.  Team Builder will ensure all employee's know what is expected of them ON their first day.

Peggy Taylor, SPHR, SHRM-SCP
Director of Human Resources
Bonita Bay Club

Convenience

​"We are excited to begin fully utilizing the Performance system you have developed.  The ability for my team to be able to log on from anywhere and work on evaluations for their teams, themselves and at any time is very exciting.  Our first round of self-evaluations, supervisor evaluations and goal setting is complete.  We will revisit our progress within the next quarter. The ability to utilize a system that is specifically based on Clubs has been extremely helpful in addressing the many specific issues we face. "

Chad Becker CCM
General Manager/COO
3 Creek Ranch Golf Club

Feedback Drives Performance

Our managers are excited to begin using Performance ++ for employee evaluations to encourage upward growth within our departments.  We believe that consistent and structured feedback will foster an environment in which our employees will feel appreciated.  This program will promote our principles and hold the managers accountable for developing their employees.

Wray Kripin
General Manager/COO
​Green Tree Country Club

​Completing a detailed and comprehensive New Hire Orientation helps to build pride and a full understanding of our Club, as well as employment expectations from the very beginning.  Employees have a sense of pride, knowing the history and understanding of the full operation.  Using the comprehensive details given within Team Builder, as part of new Hire Orientation, has also aided in a dramatic reduction in staff turnover.
In addition, using an effective Performance Review System like Performance++, that is job and industry specific, has helped the managers and employees communicate more effectively – it’s important that everyone has the same understanding of club / job expectations to ensure we are productive and operate as “one-team-one-goal”. 

​Francisca Crous-Alegria
Employee Relations Manager
BENT TREE COUNTRY CLUB

Flexible and Value Driven

What we really enjoy about Performance ++ is how we are able to adjust and change ​the criteria in which we evaluate our team.  We have used this to reinforce our values, which are now criteria on every evaluation.
The notations also support the evaluations as they are reminder of areas for improvement and excellence.

Jenelle Ebisu
General Manager
The University of Washington Club

Consistency at All levels

“Without a doubt, the best way to remain consistent evaluating all staff members is to use Performance ++.The feedback we receive, helps to improve service to our members everyday." 

Bill Johnson CCM/CCE
General Manager/COO
​Visalia Country Club

Strategic Planning and Team Building

We have adopted the Performance Review System - Performance++ as an integral part of our Strategic Planning for team development and talent management.   We view it as an effective communication tool, it is foreseen to play a very crucial role in giving supervisor a simply and effective tool for the objective of improved performance.  We will rely on timely and accurate input that is shared with the employee.  Such input will prompt us to reward, coach, re-assign tasks or implement other necessary action. 

For the employee, the benefit is to clarify expectations, provide self-assessment opportunities and clarify accountability.  For the supervisor/manager, the benefit will be to save time, reduce conflict and ensure efficiency and consistency in performance. For the Club, the ultimate benefit is to improve everyone performance to provide better employee retention and improved productivity overcoming the barriers of communication. 

Haissam Baityeh CCM/CCE
General Manager/ COO

Learn More About Paisano Performance Partners